Voluntary recall for the PIEPS PRO IPS Avalanche Transceiver

The PIEPS brand has stood for innovation in snow safety since 1967. The safety of our partners, community and customers is a top priority at PIEPS. We are voluntarily recalling the PIEPS PRO IPS avalanche transceiver due to a potential loss of contact in the battery compartment. PIEPS is offering to rework the affected device and return it to customers within seven business days of receiving it. ­

In November 2024, we became aware of one reported case in North America where the PIEPS PRO IPS avalanche transceiver did not turn on. Our investigations concluded that this is due to a potential loss of contact in the battery compartment if used with AAA (LR03) batteries produced at the lower end of allowable dimensions. In such a case, the device may not turn on, or if it does, it may inadvertently turn off if it is impacted or jarred.

Consumers who own the PIEPS PRO IPS should immediately stop using it and follow the recall procedures. To date, the company has received only a single report from a consumer, with no injuries or fatalities associated with this issue. PIEPS is committed to addressing this matter swiftly and proactively.

The rework involves replacing the center battery contacts to prevent the battery from shifting within the compartment. Each reworked transceiver will undergo strict quality control measures to ensure transceivers are functioning properly before being returned back to you within seven working days upon receival. For more information, including an FAQ, and to start the recall process, visit this webpage.

We sincerely apologize for any inconvenience this recall may cause. We realize that the timing of this recall, so close to the winter season, is not ideal but we will do everything in our power to ensure that all customers get their PIEPS PRO IPS device back as quickly as possible.